Privacy Policy for Biryani2Go

Effective Date: 24th June 2025

1. Introduction

Biryani2Go (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and your rights regarding your data when you use our website, https://biryani2go.co.uk/ (the “Site”).

Our data controller is Biryani2Go, registered in Coventry, UK. If you have any questions about this privacy policy or our data protection practices, please contact us at info@biryani2go.co.uk.

2. What Personal Data We Collect and Why

We collect and process data in the following situations:

• When You Place an Order: To fulfil our contract with you, we collect the following information during the checkout process:
  • Full Name: To identify your order.
  • Email Address: To send you an order confirmation and receipt.
  • Phone Number: To send you SMS reminders about your order status and collection time.
  • Billing Address: For payment verification and record-keeping.
• When You Use Our Contact Form: When you contact us with an enquiry, we collect your Name, Email Address, Phone Number, and the message you send. We use this information based on our legitimate interest to respond to your questions and provide you with the information you have requested.
• When You Browse Our Website (Analytics): With your consent, we use Google Analytics to collect technical information about how users interact with our Site. This may include your IP address, browser type, and browsing patterns. We use this data to understand website traffic and improve our services.

3. How We Use Your Personal Data

We use the information we collect for the following purposes:

• To Process Your Order: To manage your payment, prepare your food, and ensure your order is ready for collection.
• To Communicate With You: To send essential order confirmations and to provide SMS reminders about your order via our third-party communications provider, Twilio.
• To Improve Our Website: To analyze website usage data to enhance the user experience and functionality of our Site.
• For Legal and Financial Compliance: To maintain records of transactions as required by UK law.

4. Who We Share Your Data With

We do not sell your personal data. We only share it with trusted third-party service providers who are essential for us to run our business and provide our services to you. These include:

• Payment Processors (WooCommerce Payments): To securely process your payment. We do not store your full credit or debit card details on our servers.
• E-commerce Platform (WooCommerce): The platform that powers our online store functionality.
• Communications Provider (Twilio): To send you SMS notifications regarding your order.
• Analytics Provider (Google Analytics): To help us understand website traffic.
• Hosting Provider (Hostinger): Our website and its data are stored on servers provided by Hostinger.

These third parties are required to respect the security of your personal data and to treat it in accordance with the law.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. For all purchases, we are required by UK tax law to keep your basic personal data (name, address, contact details, order information) for a minimum of 6 years after which time it will be destroyed.

Data from contact form submissions will be retained only for as long as necessary to resolve your enquiry.

6. Cookies

Our Site uses cookies to enhance your experience. Cookies are small text files placed on your computer.

• Strictly Necessary Cookies: These are required for the operation of our website, such as enabling the shopping cart functionality.
• Performance/Analytics Cookies: These allow us to recognise and count the number of visitors and see how they move around our website. This helps us improve the way our website works.

We will ask for your consent before placing any non-essential cookies (like those for Google Analytics) on your device. You can manage your cookie preferences at any time via our cookie consent banner.

7. Your Data Protection Rights under UK GDPR

Under UK data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – Where we have relied on your consent to process data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@biryani2go.co.uk.

8. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@biryani2go.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk